Frequently asked
Working together.
How the process runs, and the questions I am asked most often about working together. For questions about a specific immigration program, the service pages are the better place to start.
What to expect
- 01Book a consultationWe go through your situation and the options actually open to you. You leave knowing what is realistic and what it costs.
- 02Receive a written quoteAfter the consultation, once I know what your file involves. There is no obligation to proceed.
- 03Service agreementIf the quote works for you, I send the service agreement. It sets out the scope, the fee and what each of us is responsible for. Work begins once it is signed.
- 04Documents and preparationYou receive a document checklist. You gather what is on it, I prepare the application, and we submit.
- 05While it is in processI handle correspondence with IRCC, including any requests for further documents, and tell you where things stand.
- 06DecisionIRCC makes a decision on your application. I tell you what it means and what happens next.
Consultations
How long is a consultation, and what does it cost?
Two lengths. Thirty minutes is $150 and suits a focused question or a single decision. Sixty minutes is $250 and allows a full assessment of your options, which is what most people booking their first consultation want. Both are plus applicable taxes.
If you decide to work with me within 14 days, the consultation fee is credited against your service fee.
What happens in a consultation?
We go through your situation in detail, identify which programs you're actually eligible for, and talk through the trade-offs between them. You'll leave knowing what your realistic options are, what the timeline looks like, and what it would cost to proceed.
It is not a sales call. If the best answer is that you don't need me, I'll tell you that.
Why do you charge for a consultation when some consultants don't?
Because a proper assessment takes preparation and real time, and because a free consultation is usually a sales call with a different name. Charging means I can spend the session on your file rather than on persuading you.
If you work with me within 14 days, the consultation fee is credited against your service fee, so for clients who go ahead, it costs nothing.
I only have one quick question. Do I need a consultation?
Possibly not. IRCC's Help Centre answers a lot of general questions, and it's free. Email me and I'll tell you whether your question has a public answer or whether it genuinely needs an assessment of your circumstances.
Working together
What does full representation mean?
It means I act as your authorized representative with IRCC. I prepare and submit the application, correspond with IRCC on your behalf, and handle any requests they make while the file is in process. You are not filling in forms and hoping.
Before we start, we go through the service agreement together so the scope, the fee, and what each of us is responsible for are all in writing.
Will you review an application I've prepared myself?
No. I take full representation files only.
A review gives you a second opinion on a file I didn't build, without the ability to fix what's underneath it, and it leaves the responsibility for the outcome ambiguous. If a file is worth getting right, it's worth having someone accountable for all of it.
Do I need to be in Vancouver, or in BC?
No. Immigration is federal, and I work with clients across Canada and abroad. Consultations are held remotely.
The exception is the BC Provincial Nominee Program, which has its own residency and employment requirements, we'd cover those at consultation.
How will I hear from you while my file is in progress?
By email. I do not use WhatsApp or social media to communicate with clients, which keeps everything about your file in one place and on the record.
Most emails are answered within 24 hours.
I have received a procedural fairness letter with a deadline. What should I do?
Contact me straight away rather than waiting until you have gathered everything. The deadline on a procedural fairness letter is short and it is rarely extended.
If you need to be seen quickly, book a priority consultation, 60 minutes within 24 hours where my schedule allows. If I cannot fit you in soon enough to be useful, I will say so rather than take the booking.
Fees & payment
Are your fees fixed?
The fees on the fees page are starting fees. After your consultation, once I understand what your file actually involves, you receive a written quote. You review it before deciding whether to go ahead. There is no obligation to proceed.
If something emerges later that materially changes the scope, we discuss it before any additional work begins.
What isn't included in your fee?
Government processing fees charged by IRCC or the province, language tests, educational credential assessments, police certificates, medical exams, translation, and courier costs. Those are paid directly by you to the relevant body.
How do payments work?
Professional fees are generally payable in instalments tied to milestones in your file. The schedule is set out in your service agreement, so you know exactly what is due and when before you sign anything.
If you need a payment plan, ask. Something can usually be arranged.
I accept e-transfer and bank transfer. Credit card payments can be arranged, with the processing fee passed on to you.
Do I get charged tax?
GST or HST applies based on your province of residence in Canada. Clients residing outside Canada are not charged tax.
Outcomes & risk
Can you guarantee my application will be approved?
No, and neither can anyone else. Any consultant or lawyer who guarantees an outcome is telling you something they cannot deliver.
The decision belongs to IRCC. What I control is the quality of what goes in front of the officer: a file that is complete, accurate, and does not leave weaknesses for someone else to find. And if a refusal does come, you will understand exactly why, and what your options are.
Do I have to hire a consultant at all?
No. You are entitled to prepare and submit your own application, and plenty of people do it successfully.
It's worth getting help when the file is complex, when you've been refused before, when your status is at risk, or when the consequences of an error are severe. If your situation is straightforward, I will tell you that.
How do I check that you're licensed?
My licence number is R524774. Every licensed consultant appears on the public register maintained by the College of Immigration and Citizenship Consultants, and it takes about ten seconds to search.
Do this for anyone you're considering hiring, not just me. Unauthorized representatives are a real problem in this industry.
What if my application is refused?
A refusal is not always the end of the matter. Depending on the ground of refusal there may be a reconsideration request, a fresh application built differently, or another route entirely. What matters is understanding precisely why the officer refused, which is not always what the refusal letter appears to say.
I take refusal and procedural fairness work for files I prepared and for files prepared elsewhere. See refusals and procedural fairness.
Start with a consultation
We go through your situation, the options open to you, and what the timeline realistically looks like. The fee is credited toward your service fee if you decide to work with me within 14 days.
Book a consultation